News, tools, system strategies and ideas to enhance your experience of business ownership. If there is something happening in the business world that you could benefit from knowing we are going to write about it.

Can Small Business Owners call in Sick?

Can Small Business Owners Call In Sick?
19Sep 17
Entrepreneurs building and running companies remind me of machines.  They are powerful, strong and always on. That is until their batteries run out or they break down.   They go 24/7 for months, years even decades working harder than anyone I know that has a "job".
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How to Receive the Gift of Overwhelm

How To Receive The Gift Of Overwhelm
08Dec 16
You may be surprised at how relieved you will feel when your thoughts and ideas are no longer trapped inside your brain. No more overwhelm! Overwhelm is an experience we create when we don't have clarity. Overwhelm is what we feel when we don't choose. Overwhelm is what wins when our bodies get sick and are unable to hold it all together.
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The Agony of Boring Staff Meetings

The Agony Of Boring Staff Meetings
01Nov 16
Having systems around designing, executing and measuring meeting results are critical to the success of sales, staff morale and and overall company direction. Having systems around designing, executing and measuring meeting results are critical to the success of sales, staff morale and and overall company direction.
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Creating Peace in the World

Creating Peace In The World
14Aug 16
Most important, reduce the chaos in a business and the business owner's family can enjoy a calmer, happier, more rewarding life. Happy families build happier more engaged communities which leads to a happier more peaceful world.
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The value of acknowledging your values

The Value Of Acknowledging Your Values
28Apr 16
Values integration takes time. It happens with one clearly-defined values driven system at a time. Use your core values to build an organization that you love, that you are proud to own. Use your values to lead the wa
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How to Be the “Go-To Expert” in Your Field

How To Be The “Go-To Expert” In Your Field
16Dec 16
Anyone in your own community who comes into contact with scores of people each day needs to know you and understand exactly what you do and who you do it for. This is not a one-shot sales pitch where you drone on and on about yourself. You're looking for areas of overlap and a relationship-building conversation.
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Smart business and delicious food create success for Hakkasan Bistro

Smart Business And Delicious Food Create Success For Hakkasan Bistro
07Dec 16
Hakkasan Bistro (formerly Hakkasan Contemporary Chinese Cuisine) is a unique modern Chinese eatery that offers quality authentic Cantonese dishes with Wok Hay and Hakka-inspired soul food in a relaxed chic setting. Yvonne Wong, busy restaurateur and managing partner at Hakkasan Bistro, enjoys checking in with her staff to make sure they have everything they need to create delighted diners and satisfied customers.
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Marketing your Business for Cheap

Marketing Your Business For Cheap
27Sep 16
I don’t like the word cheap but when it comes to marketing your businesses you don’t have to spend a lot to money to have a big impact. Every day I see so many clever things small business owners are doing to market their products and services that cost little or no money resulting in huge returns. Curiously enough most often these entrepreneurs don’t even realize it’s marketing. Marketing is way more than advertising, marketing is all the amazing things you do big and small that make the experience of doing business with you memorable.
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Social Media Fail and What to do About It

Social Media Fail And What To Do About It
30Nov 15
Ugg! So how's the social media going for you, Beverlee? Each week I promised myself I'm going to set up my Social Media System and then rock it so that I can help others struggling with the same issue. And every week for the past 41 weeks I have failed to do this.
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New Canadian Spam Rules Facts

New Canadian Spam Rules Facts
08Sep 14
New Canadian spam rules in effect last month are driving business owners to take drastic action in fear of non-compliance including deleting client data bases that they have taken years to build. I say STOP and get the facts before you start deleting anyone off your lists. Over the past 4 weeks I have rescued several valuable data bases from obviation. Before you ditch your list get the facts: link on facts
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Why Small Business Owners need a Will: Make a Will Week

Why Small Business Owners Need A Will: Make A Will Week
14Apr 16
This week in British Columbia it is "Make a Will Week" making this a great time to talk about why small business owners in particular need a will. Over the past few years I have witnessed the pain and financial struggle, even ruin, more than a few small business owners have had to endure because someone in their life passed away without a written will. Two scenarios come to mind that best demonstrate why this week, I encourage you to take 10 and make an appointment to get your will done.
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Wolves & Business: A Story About Business Succession and Leadership

Wolves & Business: A Story About Business Succession And Leadership
27Dec 16
The changes in the park's environment remind me of the changes that took place in an organization I have been working with. In this case, the leader, who for sure can be described as a "Wolf," stepped away from his post as leader a few years ago. He was distracted by the good life, a loss of physical energy and the notion that maybe his kids could run the company.
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How Many Systems Does Your Business Need to be Successful?

How Many Systems Does Your Business Need To Be Successful?
21Dec 16
In order for your business to be successful, by most definitions, you will probably find you need to document 25-50 core systems. A documented system takes many forms. It can be handwritten, a word document, excel template, audio or video recording, a checklist, or even a series of photo cards - as long as someone other than you can view it, and use it and without input from you, follow steps to get the result you want.
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Smart business and delicious food create success for Hakkasan Bistro

Smart Business And Delicious Food Create Success For Hakkasan Bistro
07Dec 16
Hakkasan Bistro (formerly Hakkasan Contemporary Chinese Cuisine) is a unique modern Chinese eatery that offers quality authentic Cantonese dishes with Wok Hay and Hakka-inspired soul food in a relaxed chic setting. Yvonne Wong, busy restaurateur and managing partner at Hakkasan Bistro, enjoys checking in with her staff to make sure they have everything they need to create delighted diners and satisfied customers.
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6 Simple Steps to Providing the Kind of Customer Service that Gets People Talking

6 Simple Steps To Providing The Kind Of Customer Service That Gets People Talking
31May 16
Is it worth investing in your customer service system? Ask anyone when they received the best customer service. Odds are, they will regale a story about a company that reduced a charge, or an airline that held a flight and saved their day. Ask them whether they'll continue buying from that company and you'll hear about their deep loyalty and how much they recommend or repeatedly buy from that company.
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Appreciative Inquiry: A Simple Tool to Solve Complex Business Problems

Appreciative Inquiry: A Simple Tool To Solve Complex Business Problems
08Feb 16
Imagine how smoothly things would run if people on your team had a tool to easily solve even your most complex personal and business problems? That tool exists and it's call Appreciative Inquiry. For most of us when faced with a big problem or frustration, the natural tendency is to hyper-focus on the problem. What went wrong? Who's fault is it? Why are they so stupid?
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A Company Promise: Do You Really Need One?

A Company Promise: Do You Really Need One?
04Feb 16
"A Promise of Something Better" were the words my husband said to me 23 years ago when we first started dating. Those five simple words set the foundation for our amazing life together. It was his promise to me and in turn, it became my promise to him. It's a promise our family lives by, making life better not only for ourselves but for many others as well. I was thinking about his profound promise today, when planning to explain why a company promise is so important for business owners.
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Getting Your System Together for Scheduling Tasks and Appointments

Getting Your System Together For Scheduling Tasks And Appointments
11Jan 16
Prior to owning a smartphone I missed a lot of deadlines and appointments. Prior to auto-debit online banking I missed a lot of payments. In fact, going way back I remember getting a Hydro disconnection notice for non-payment even though I had enough money in my bank account to pay my bills. The cost was huge in terms of my credit and my bank account paying all that interest and at times penalties. Being a strategic business owner means taking the time to figure out what you need to do when and actually putting those tasks into some form of calendar that will prompt and remind you to take action. Those items can be bills due, employee performance plans to complete, tax returns to file and even an annual vacation to book because you know if you don't write it down, chances are it either won't happen or will happen late.
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Hiring on ODesk

Hiring On ODesk
22Nov 12

Taking the time before posting your job on ODesk to define EXACTLY what you need your new team member to be accountable for is the first step to adding an…

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Giving away your power

Giving Away Your Power
30Jul 11

Are you feeling as if you have no options in resolving a current frustration? Does it feel like no matter which way you turn you can't win? Chances are if…

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