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Business Leadership

Wolves & Business: A Story About Business Succession and Leadership

The changes in the park's environment remind me of the changes that took place in an organization I have been working with. In this case, the leader, who for sure can be described as a "Wolf," stepped away from his post as leader a few years ago. He was distracted by the good life, a loss of physical energy and the notion that maybe his kids could run the company.
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Customer Service Strategies For Small Business

6 Simple Steps to Providing the Kind of Customer Service that Gets People Talking

Is it worth investing in your customer service system? Ask anyone when they received the best customer service. Odds are, they will regale a story about a company that reduced a charge, or an airline that held a flight and saved their day. Ask them whether they'll continue buying from that company and you'll hear about their deep loyalty and how much they recommend or repeatedly buy from that company.
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