Bad Business Decisions

Travel Agency Business Tips

Table of Contents

In 1997 the airlines took away our commissions. The travel agency business managed to create their own demise with their short sighted destructive business decisions. Agency owners got greedy, they wanted more. What they ended up with was an entire industry whipped out.

In one day my travel agencies revenue went down by 70% and it was our fault.

It started a few years earlier when I attended a corporate travel conference in Toronto where I learned the latest strategies to gain new corporate travel accounts. Discounting!

With sharpie in hand the presenter carefully walked us through the math which promoted giving away a huge percentage of our revenue to our corporate accounts. As long as we kept $50.00 a ticket, we somehow would be further ahead on volume from all the new accounts we could get.

Guess what? The airlines soon caught on and figured that we obviously didn’t need that revenue so why give it to us? In November 1997, they capped our commissions at… wait for it… $50.00 per ticket.

You can blame short sighted travel agents for having to pay fees to use their services today.

A few years ago, a major jewelry charm maker decided the best way to grow was to remove their inventory from 620 Canadian independent jewelry stores 7 weeks before Christmas! Guaranteed many of those stores have since closed their doors.

I call that another destructive business decision. Let’s just screw the very small business owners who loyally built our company, investing millions of dollars collectively.  Today I saw those same charms in Costco… duh, what are they thinking?

No wonder their shiny mall flagship stores never seem to have any customers in them.  I can’t bring myself to wear mine after what they did to the small business owners who built their brand.

Here is where I am going with this. What are you doing to get “more” that potentially could be causing others harm?  Your vendors, your customers, your staff, yourself?

Maybe it is still using those single use creamers in your restaurant because they are more convenient. Not so for mother earth!

Maybe it is stuffing cash into your pocket to avoid paying taxes on profit. Guess what, the only person you are hurting is you when you go to try to sell your business and it has no value on paper.

Maybe it’s not giving your staff regular raises, instead waiting for them to come to you cap in hand.

It’s not often I write from such a negative perspective. Today at Costco fueled the fire and I believe by sharing this perspective it can help you.

How do you make business decisions?

Take a step back and look at the whole system and imagine the impact of your decision.  Business systems are complex, consider that when you change one thing you change everything.

Make sure it’s a change you are willing to live with.


P.S. Do you have my new book yet?

Increase your own SEO by leaving a review, seriously , it works.

Available now:

I earn a whopping three dollars per book sold, so think of this as a labor of love to the small business owners in my life, you. Find out what all the fuss is about and get yourself a copy.

Amazon #1 Best Seller
Systems Business Coach Logo

The Small Business Field Guide

FREE chapter sent directly to your inbox!

The Small Business Field Guide | Systems Business Coach

The Small Business Field Guide

Written in clear, simple language with actionable steps, pragmatic tools and proven systems.


Small Business, BIG Opportunity

Systematize Your Business, Create Personal Freedom, and Live the Entrepreneurial Dream

Systems Business Coach Logo

Position Agreement Template

Have a reliable and organized team!

Systems Business Coach Logo

Target Market Analysis Template

Boost your sales with this questionnaire and customer profile.

Free Report

How the Canadian Government Supports Small Businesses with Training and Coaching

Systems Business Coach Logo

Top 10 Hiring Mistakes Guide

FREE download sent directly to your inbox!

Newsletter Envelope Icon

Free Download

Enter your email and we will send you our Tech Inventory Database for free!

Systems Business Coach Logo

Use this FREE cash flow planner to prepare for emergencies, hard times or growth. Accurately solve problems with the cash you have, not with the cash you are planning for.