Did you open your business imagining a life of freedom and prosperity? And now… you are struggling to save your business in the aftermath of a global pandemic. To say “it’s been hard” is a massive understatement. You are either stressed, working 24/7, living in debt or envious of anyone who can afford to take
Who has the most influence on how well an organization communicates? YOU! The owner and leader of your business. Your greatest leadership asset is your ability to communicate. Do this well and everything else will fall into place. Communication systems What is a system? A system is simply the way something happens. The way you do anything in
Great companies are built on the solid foundation of a great reputation. And as you may know, you need excellent customer service to maintain such a reputation. So how do you create great customer service? There’s a simple thing you can do, and it all lies in your systems. Great customer service Ask anyone in
When choosing a business location you’ve probably heard this advice: “Location, Location, Location!” But what does that mean exactly? It’s more like a warning than advice. It’s like someone shouting “Speed bump!” to a 16-year old who has never driven a car. Do they speed up? Slow down? Swerve around it? Who knows! A warning
Using the 4 functions of management! Are you winging it, when it comes to management? Maybe you are the owner of a small business, and by default or decision, you are also the manager. Or you find yourself managing a small business, and you aren’t quite sure how you got there! Either way, you often
Every small business has unique and specific key performance indicators (KPI’s) that need to be closely monitored. Am I profitable? Are my staff happy? Does Google know we exist? How many web viewers become paying customers? How much money do I have in the bank? What are my best sellers? How are our online reviews?
Includes an overview of the different types of business structure. When I sit down with small business owners, I get a lot of questions about business structures. But by far the most common question is “When should I incorporate?” When you first started out it was clear which structure to pick. I have a hunch
Every day you go to work, and bit by bit, you get a little more behind on something that eventually will cost you money or precious time.
There are challenging times ahead for small business owners related to personal and organizational health. With the current global health crisis, you are going to need to develop a few new systems to protect yourself, your family, your customers and your team. Besides the recommendations by Health and Government officials, there may be some other
“If people like you they will listen to you, if people trust you they will do business with you”- Zig Ziglar Trust is both a feeling and a virtue in a small business. Trust is given and received in relationships with your team, customers and stakeholders. Trust is primarily experienced and it is used to