Systemize Your Business—Change

Change evokes fear

Systemize Your Business—Change

We love a routine. We get up, get ready for work, and go through our routine. Maybe we head to our favourite coffee shop. It’s not one of the chains because we feel good about helping the local community. We know all the people there and usually when they see us in line, they start

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Women business owners need to read The E-Myth Revisited by Michael Gerber

The E Myth by Michael Gerber

Women business owners need to read The E-Myth Revisited by Michael Gerber

The list of best business books to read continues to grow. However, one book stands above all the others called The E-Myth Revisited, Why Most Small Businesses Don’t Work and What to Do About It by Michael E. Gerber. In this powerful account of Sarah the owner of a pie baking shop journey to personal freedom and wealth you will learn the basic business principles of working “ON” your business, not just “IN” it by thinking through the lens of systems. This is my story of a seven year journey doing just that by Beverlee Rasmussen.

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Wolves & Business: A Story About Business Succession and Leadership

What can leaders learn from wolves

Wolves & Business: A Story About Business Succession and Leadership

The changes in the park’s environment remind me of the changes that took place in an organization I have been working with. In this case, the leader, who for sure can be described as a “Wolf,” stepped away from his post as leader a few years ago. He was distracted by the good life, a loss of physical energy and the notion that maybe his kids could run the company.

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How Many Systems Does Your Business Need to be Successful?

Creating Systems in Your Business for Success

How Many Systems Does Your Business Need to be Successful?

In order for your business to be successful, by most definitions, you will probably find you need to document 25-50 core systems. A documented system takes many forms. It can be handwritten, a word document, excel template, audio or video recording, a checklist, or even a series of photo cards – as long as someone other than you can view it, and use it and without input from you, follow steps to get the result you want.

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Smart business and delicious food create success for Hakkasan Bistro

A delicious dish

Smart business and delicious food create success for Hakkasan Bistro

Hakkasan Bistro (formerly Hakkasan Contemporary Chinese Cuisine) is a unique modern Chinese eatery that offers quality authentic Cantonese dishes with Wok Hay and Hakka-inspired soul food in a relaxed chic setting. Yvonne Wong, busy restaurateur and managing partner at Hakkasan Bistro, …..

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6 Simple Steps to Providing the Kind of Customer Service that Gets People Talking

Customer Service strategies for Small Business

6 Simple Steps to Providing the Kind of Customer Service that Gets People Talking

Is it worth investing in your customer service system?

Ask anyone when they received the best customer service. Odds are, they will regale a story about a company that reduced a charge, or an airline that held a flight and saved their day.

Ask them whether they’ll continue buying from that company and you’ll hear about their deep loyalty and how much they recommend or repeatedly buy from that company.

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