6 Simple Steps to Providing the Kind of Customer Service that Gets People Talking

Is it worth investing in your customer service system?

Ask anyone when they received the best customer service. Odds are, they will regale a story about a company that reduced a charge, or an airline that held a flight and saved their day.

Ask them whether they’ll continue buying from that company and you’ll hear about their deep loyalty and how much they recommend or repeatedly buy from that company.

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The Small Business Field Guide

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The Small Business Field Guide | Systems Business Coach

The Small Business Field Guide

Written in clear, simple language with actionable steps, pragmatic tools and proven systems.

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Small Business, BIG Opportunity

Systematize Your Business, Create Personal Freedom, and Live the Entrepreneurial Dream

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Position Agreement Template

Have a reliable and organized team!

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Target Market Analysis Template

Boost your sales with this questionnaire and customer profile.

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How the Canadian Government Supports Small Businesses with Training and Coaching

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Top 10 Hiring Mistakes Guide

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Use this FREE cash flow planner to prepare for emergencies, hard times or growth. Accurately solve problems with the cash you have, not with the cash you are planning for.