Helpful reading for Small Business Owners

Is Your Business Success Defined by Your People or Your Systems?

An overly-systematized company with no employee connection is just a bunch of lifeless paperwork. Having systems in place to run the business is crucial – but not at the expense of of a thriving culture that creates impact and meaning.

Wolves & Business: A Story About Business Succession and Leadership

The changes in the park's environment remind me of the changes that took place in an organization I have been working with. In this case, the leader, who for sure can be described as a "Wolf," stepped away from his post as leader a few years ago. He was distracted by the good life, a loss of physical energy and the notion that maybe his kids could run the company.

How Many Systems Does Your Business Need to be Successful?

In order for your business to be successful, by most definitions, you will probably find you need to document 25-50 core systems. A documented system takes many forms. It can be handwritten, a word document, excel template, audio or video recording, a checklist, or even a series of photo cards - as long as someone other than you can view it, and use it and without input from you, follow steps to get the result you want.

How to Be the “Go-To Expert” in Your Field

Anyone in your own community who comes into contact with scores of people each day needs to know you and understand exactly what you do and who you do it for. This is not a one-shot sales pitch where you drone on and on about yourself. You're looking for areas of overlap and a relationship-building conversation.

How to Receive the Gift of Overwhelm

You may be surprised at how relieved you will feel when your thoughts and ideas are no longer trapped inside your brain. No more overwhelm! Overwhelm is an experience we create when we don't have clarity. Overwhelm is what we feel when we don't choose. Overwhelm is what wins when our bodies get sick and are unable to hold it all together.

Smart business and delicious food create success for Hakkasan Bistro

Hakkasan Bistro (formerly Hakkasan Contemporary Chinese Cuisine) is a unique modern Chinese eatery that offers quality authentic Cantonese dishes with Wok Hay and Hakka-inspired soul food in a relaxed chic setting. Yvonne Wong, busy restaurateur and managing partner at Hakkasan Bistro, .....

How to Create a Relationship that Your Customers Love

Relationships are a two-way street -- in order to build a strong bond with your customers, you need to show understanding, recognize their needs, and put systems in place that will keep customers feeling loved.

The Agony of Boring Staff Meetings

Having systems around designing, executing and measuring meeting results are critical to the success of sales, staff morale and and overall company direction. Having systems around designing, executing and measuring meeting results are critical to the success of sales, staff morale and and overall company direction.