5 ways to champion your cause every day
customer promise values mission how do your customers know this about your business Tell them. verbally, when you say hello, when you say good bye. on your packaging, company policy, service Show them.
Month: September 2025
Service, customer discount – I’ve never worked so hard for $5.80 – please don’t make me do it again
Spanx – offer was nice. Then the link was broken. Then customer service sent me a link for the offer, but I saw in real time on the site (while I’m on hold) that the offer got better with free shipping – on the site. If you’re going to do something nice, please just do
Outsourcing using Upwork – testing
Sometimes I go to bed with a huge list of work to do only to wake up in the morning with it all completed exactly the way I needed
Why a performance plan is better than performance review
On our long list of things to do for our employees is to provide them with a performance review. Typically a boss sits down with each team member and goes over what they are doing right and wrong. Often these conversations will lead to a pay raise. Sound straight forward enough? What you
Business Leadership Lessons the book “Fierce Conversations”
Susan Scott author of Fierce Conversations …. (talk about how I use this tool) Father and son discussing succession planning with vastly opposing views Employee and employer at odds about a pay raise When an employer has to discuss bad behavior with an employee What is the most important thing you and I should be talking
How much time is your team wasting because they are not listening?
This morning I was on the phone with our local phone provider trying to make a payment for almost 40 minutes. I had made the exact same call 30 days ago and for some stupid reason their computer “system” wasn’t having any part of it Now they are c
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How much should I charge for my “guys” ?
Using the rate calculator. Let’s say you have a team of brick layers and you are sending them out to a time and materials job and you want to know how much to charge. are paying Ryan $20 bucks an hour. HOw much do you need to to charge to cover his pay, your overhead
In our need to control we loose control
When we try to micro manage every single thing that happens in our business because of our need to control we loose control.
