How to Retain Customers in Small Business

One of the most powerful and essential systems to develop for growing your business is the ways you take care of and nurture your existing customers. Plan to retain your customers! It is common to take those deeply valuable relationships you have with your best customers for granted. Putting in place recognition systems that celebrate

7 Practical and Effective Strategies to Expand Your Business

Do you feel you’ve plateaued in your sales and business growth? Here are some strategies to expand your business. Which one will you use? 1. Customer retention and loyalty Did you know that 80% of your future profits could come from just 20% of your existing customers? To expand your business, you can look to

The Best Way to Retain Customers in Business

How you retain customers is one of the most powerful and essential systems for growing your business. It is way more expensive to acquire a new customer than it is to keep existing customers happy. Speak to any small business owner and ask them where they get their business from and they will say “word

22 Ways to Delight Customers for High Retention Rates

How can you increase your customer retention rates? If you are asking this question you are on the right track to a profitable business! One of the most powerful and essential systems for growing your business is how you nurture your existing customers. Most of the time, your existing customers are the ones referring new

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The Small Business Field Guide

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The Small Business Field Guide | Systems Business Coach

The Small Business Field Guide

Written in clear, simple language with actionable steps, pragmatic tools and proven systems.


Small Business, BIG Opportunity

Systematize Your Business, Create Personal Freedom, and Live the Entrepreneurial Dream

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Position Agreement Template

Have a reliable and organized team!

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Target Market Analysis Template

Boost your sales with this questionnaire and customer profile.

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How the Canadian Government Supports Small Businesses with Training and Coaching

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Top 10 Hiring Mistakes Guide

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Use this FREE cash flow planner to prepare for emergencies, hard times or growth. Accurately solve problems with the cash you have, not with the cash you are planning for.