Operations

“If people like you they will listen to you, if people trust you they will do business with you”- Zig Ziglar Trust is both a feeling and a virtue in a small business. Trust is given and received in relationships with your team, customers and stakeholders. Trust is primarily experienced and it is used to

Were you hoping that new piece of technology was going make your business more efficient? Instead, you’ve added more stress, confusion and cursing to your workplace. You’re a small business owner, not a tech genius. (Unless you have a tech start-up… in which case, I’d love to hear your tips in the comments!) So how

Occasionally a small leak happens in our lives; a tire that won’t seem to stay inflated, a pipe underneath your sink that won’t stop dripping, etc. If it goes ignored, the problem isn’t solved; leaks don’t solve themselves. The leaks are a slow drain on our resources, our time and our productivity. Taking a look

We love a routine. We get up, get ready for work, and go through our routine. Maybe we head to our favourite coffee shop. It’s not one of the chains because we feel good about helping the local community. We know all the people there and usually when they see us in line, they start

Take a step back and look at the whole system and imagine the impact of your decision.  Business systems are complex, consider that when you change one thing you change everything.